Returns & Exchanges

At Matcha, we strive for the highest quality in every tin; if you are not satisfied with your purchase, you can return unopened products within 30 days for a full refund. Due to the perishable nature of our tea, we cannot accept returns on opened food items unless they are defective or damaged upon arrival.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief reason for the return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unopened matcha tins in their original packaging to ensure they remain protected during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.