Frequently Asked Questions
Everything you need to know about our premium matcha tea.
Where is your matcha sourced from?
Our matcha is exclusively sourced from organic, sustainable tea farms in Uji, Japan, known globally for producing the highest quality ceremonial grade leaves.
What is the difference between Ceremonial and Culinary grade?
Ceremonial grade is made from the youngest tea leaves and is intended to be whisked with water for a delicate, sweet flavor. Culinary grade is bolder and designed for baking, smoothies, and lattes.
How should I store my matcha to keep it fresh?
To maintain flavor and color, store your matcha in its original airtight tin in a cool, dark place. For maximum freshness, we recommend keeping it in the refrigerator after opening.
How long does shipping take?
Orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer returns if I don't like the taste?
We want you to love your matcha experience. If you are unsatisfied with your first order, please contact our support team within 14 days for a full refund or exchange.
Is your matcha tested for heavy metals and radiation?
Yes, every batch undergoes rigorous third-party laboratory testing for purity, including checks for heavy metals, pesticides, and radiation to ensure absolute safety.